Things That Go Wrong - Update 1
Last week I talked about my camera going bad on me and the Ipod that needs help. This is an update of my progress to date.
The website for Kodak Eastman prompts you through various steps to solve the issues and when all else fails you get a pre approved authorization to send said camera for repair. Nowhere on this website is there a tracking function. In other words, once the object has been mailed, there is absolutely no way of finding out how things are going.
The company that I mailed my camera to may or may not exist. There is no listing in the phone book and there is no listing on Canada 411, which is like a huge telephone book.
So now what? If the camera doesn't come back within the 5 day turnaround time promised on the mail in authorization, of which I do have a copy, what do I do? Get in my car and drive to Vaughn, Ontario? That's gotta be a one hour plus drive.
At least Canada Post has tracking and I know my camera was delivered December 5th. I guess if I haven't got it back by December 15th, I can start worrying in earnest.
The second problem was the Ipod. The website again offers a self help area where different things are tried to resolve the issue and in my instance was pretty futile. My problem, which is sound distortion when I turn the little darling on, is not listed as an issue on their pull down menu. So I proceeded to fill in all their little boxes and the end result was that I was issued with an authorization number and told that a package would be sent to me that included packing material??
Now, this package, including tax would cost me $45 bucks! This included said packaging material and postage. This Ipod is under warranty, remember and I'm being asked to pay 45 bucks. Now, just for a little perspective, it cost me just under 8 bucks to mail my camera including insurance and I managed to package it up just fine. In fact, I still have the original packaging.
I decided to hold off on the Ipod until just before the warranty expires next March. If I have to pay 45 bucks then I may as well wait, they generally don't fix them but send you a brand new one. Stay tuned for the camera update.